This privacy policy, in conformance with the GDPR, describes how we collect, use, process and share your personal information when you use our website and services.
Why and How we Use your Personal Data
We use your personal information in the following ways for our legitimate business interest:
- Provide our services to you
- Understand how our website is used, so as to optimise its performance;
- Send marketing information by email, as requested with your consent, to promote our services;
- Keep system logs for operation and maintenance purposes;
- Keep our systems secure;
- Keep such records as we are required to do by law.
How we collect your data
We collect and process personal information from you when you:
- Visit our website;
- Contact us by phone;
- Email or use our web forms to enquire about our services;
- Subscribe to our mailing list;
Data you provide to us
Enquiries: We collect information you provide when you make an enquiry to us by phone, email or the Contact Us web form on our website and in our responses and subsequent correspondence. This information may include your name, contact details and details of your enquiry.
Marketing: We collect your name and contact details when you subscribe to our mailing lists or blog.
Data we collect from you
When you use our online services such as visiting our website, completing our web forms, using our services and subscribing to our blog or mailing list, we collect technical information. This may include:
- Your IP address;
- Date and time of sign up or form submission;
- Unique device identifiers;
- Country location;
- Browser type;
- Operating system;
- Information about how visitors use our website and our courses.
We do not link data collected by our website to any other information we hold to identify any individual visitor.
Cookies
Our website uses cookies (small text files placed on your device).
The website uses cookies to collect information on how the website is used. Cookies are data stored on your hard disk by your web browser. Information gathered through cookies and our web server logs may include the date and time of visits to the website, the pages viewed, the time spent and the websites visited just before and just after the website. None of this information is personally associated with you. You may choose to disable cookies on your computer by going to the preferences menu in your web browser.
Our web site features embedded YouTube content and links that allow you to share our content with social media platforms such as Instagram, YouTube, Facebook, Pinterest and Twitter. We do not have any control over how third party sites collect data, and if you choose to follow these links please read the privacy notices of the sites you link to.
How we share your data
To provide our services: We may occasionally work with third-party companies who support our website for marketing and other services which may require them to access information about you. If a service provider needs to access our client’s personal information to perform services on our behalf, they do so under our instructions. We do not share your information with third parties for their own purposes.
Recipients of personal data
We may disclose your personal information:
If we are under a duty to do so to comply with any legal obligation;
In order to enforce or apply our terms and other agreements;
To protect our rights or property;
Lawful Basis for Processing Data
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
• Where we have your consent; • Where necessary to perform a contract with you; • When it is our legal duty; • Where processing your personal information is in our legitimate interest as long as this is not overridden by your rights and your information is processed in a way that you would reasonably expect. Our legitimate interest is that that the processing is necessary for us to provide the information or services that you have requested or purchased and to improve or promote them.
Your Rights
You have the following rights over the processing and use of your personal data. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy policy. If you have authorised a third party to submit a request on your behalf, we will ask them to show that they have your permission to act.
Withdrawing your consent: Where you have given us your consent to use your personal data, you have the right to withdraw your consent at any time by writing to us at the email address below. You may withdraw your consent to marketing emails by using the unsubscribe link provided in every email or by contacting us at the email address below and we must always comply with your request.
Access to your data: Please contact us at the email address below if you want us to tell you about any data we hold about you or to request a copy by making a Subject Access Request.
Correcting your data: Please contact us at the email address below if your data is incorrect, out of date or incomplete and we will take reasonable steps to correct it.
Restricting use of your data: You have the right to object to our use of your personal information where we are relying on our legitimate interest to process it. If you object we must stop processing it unless we believe we have a legitimate overriding reason to do so. You have the right to ask us to delete your personal information. We may need to keep your data due to a legal obligation but may be able to restrict the use of your data so that it may only be used for legitimate reasons such as legal claims. In this situation, we would not use or share your information in other ways while it is restricted. If you want to object to how we use your data, or ask us to delete it or restrict how we use it, please contact us at the email address below.
Portability: Where we are processing information that you have provided to us with your consent or to fulfil a contract with you, you have the right to ask us for a copy to be sent to you or another organisation in a format that can be easily reused. Please contact us to request this at the email address below.
Data Retention
We retain personal information we have collected for as long as necessary to fulfil the purposes of providing the services you have purchased and for our legitimate business needs to respond to any questions or complaints and to maintain our business records as required by law. When we no longer have a legitimate business need to process your personal information, we will delete or anonymise it. If this is not possible (for example, because your personal information has been stored in backup archives) we will prevent any further processing and store it securely until deletion is possible.
Updating this policy
We will review this policy to make any changes required to comply with legal or other requirements and will publish all changes on our website. This policy applies from 22nd May 2018.
Complaints
If you have any complaints regarding this policy notice or requests for further information, please write to us by email and we will work with you to resolve, quickly and fairly any complaint you may have. You may also phone us or write to us. If you have any complaints that we are not able to answer or if you have any concerns about the way that your data is being handled you should contact the Data Privacy Supervisory Authority for the country in which you reside.
For the UK this is the Information Commissioner’s Office:
Phone: 0303 123 1113 Website: Information Commissioner’s Office
Contact Us
Please contact us if you have any questions that have not been answered in our privacy policy. Our contact information:
Email: lstacey@freelanceocotpus.co.uk Phone: 07880618938